Got a "PDP Authentication Failure" notification? Don’t stress—Rockee has your back. This guide will help you understand PDP Authentication and how to resolve any issues.
Understanding PDP Authentication
PDP (Packet Data Protocol) Authentication ensures your mobile device can access data services like mobile internet by verifying its connection with the network.
What Is PDP Authentication Failure?
A PDP Authentication Failure occurs when your device can't communicate properly with the network, preventing data access.
Causes of PDP Authentication Failure
- Incorrect APN settings: These settings connect your device to the internet.
- Wrong username or password: Some networks require these credentials.
- SIM card issues: Faulty or misinserted SIM cards can cause problems.
- Network issues: Temporary network problems can disrupt connections.
- Account issues: Subscription or account problems can lead to failures.
How to Fix PDP Authentication Failures
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Check APN Settings: Verify that your APN is correctly set up. If you aren't sure what APN to use, you can reach out to our support team for your specific Rockee eSIM.
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Check eSIM Data: Verify your remaining data on the eSIM and top up if necessary.
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Reset Network Settings: If issues persist, reset your network settings:
- iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- Android: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.
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Samsung: Settings > General management > Reset > Reset network settings > Choose SIM > Reset settings.
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Contact Your Service Provider: If the problem continues, reach out to your mobile service provider for further assistance. It's possible that your device is network locked.