An eSIM is a digital SIM that allows you to activate a cellular plan from your carrier without using a physical SIM card. It's super easy and makes switching between plans a breeze!

Click "Plans" at the top of the page, choose the plan that fits your journey and follow the simple checkout process. You’ll be ready to connect in no time!

You can securely check out with most major payment methods, including PayPal, Visa, Mastercard, Amex and more.

Most modern smartphones and some tablets support eSIM technology. Check your device’s settings or manual to see if it has eSIM capabilities.

To check if your phone supports eSIMs, you can follow these steps:

iPhone:
- Go to Settings > General > About
- Scroll down to the SIM or Carrier Lock section
- If you see an IMEI number or "No Sim Restrictions," your phone supports eSIMs

Android (instructions may vary based on phone model):
- Go to Settings > Connections > SIM Card Manager
- Look for the Add eSIM option
- If you see this option, your phone supports eSIMs

For more detailed instructions and to see our full list of compatible devices, visit this page.

You can activate your Rockee eSIM by scanning the QR code we sent you or manually entering the eSIM details. Don’t worry, we provide step-by-step instructions for both methods.

No worries! We also provide a manual activation method. Just enter the provided information into your device’s eSIM settings.

Unfortunately eSIMs cannot be installed by clicking a link - you either have to scan the QR code, which contains specific installation instructions for your phone - or manually install the eSIM by copy and pasting the provided codes.

If you don't want to manually install the eSIM, you can open the QR code from another device, like a desktop computer or a tablet, and scan the code from there.

You could also share a screenshot of the QR code with a friend and then scan it from their screen, but be careful who you share with as they could use the QR code to install the eSIM themselves.

No. eSIMs can only be installed on devices that are both eSIM-compatible and network unlocked.

You will need to contact your mobile carrier to unlock your device. Please also note that some carriers disable eSIM support for a period of time after unlocking for security reasons. You will need to check with your mobile carrier about this as well.

This is a common error message when there are already too many eSIMs installed on your phone. Most device manufacturers limit the number of eSIMs you can have installed at once, even if they are already expired.

To fix this, delete old & expired eSIMs from your device and try installing your Rockee eSIM again.

Our Global eSIM plan covers 124 countries. For specific country coverage and regional plans, visit our Plans page for more details.

There is a link to "Track Usage" in the original activation email from Rockee.

Data usage can also be checked directly on your device. The steps may vary depending on your phone model, so refer to your device’s settings or manual for instructions.

Make sure your device is connected to WiFi when you first activate the eSIM. It may show that it was not activated until you first connect to the local network in your new location, but don't worry - it was activated!

If you are still having trouble connecting after activating and physically being in the new location, check to see if Data Roaming is turned on in the Settings under your new eSIM.

If you’re still having trouble, contact us, and we’ll get you back on track as soon as possible.

This is a known issue for iOS and iPhones. This usually happens when you have installed an eSIM but haven't yet arrived at your destination country or region.

Nothing to worry about! The eSIM is actually fully installed, even if iOS displays "activating" or "activation failure." The process will finish immediately when you reach your destination and are within the network coverage area.

Absolutely! You can switch between Rockee eSIM plans any time through our website. Your new plan will activate as soon as your current one expires or when you uninstall the old eSIM and install the new one.

Network speed is dependent of several factors, like coverage, congestion or prioritization of the local carrier.

If you continue to experience slow network speeds, please ensure your APN settings are correct*. You can also try toggling your connection to 3G only temporarily and/or toggling airplane mode on and off.

Finally, if the eSIM you selected supports multiple networks, you can try switching to a different mobile network.

* APN Settings:
Some eSIMs require you to manually update your APN name. If this was mentioned in the installation instructions, please ensure that you've followed those instructions and updated the APN name on your device.

We accept a variety of payment methods, including credit/debit cards and some digital wallets. Just choose your preferred method at checkout.

We aim for 100% satisfaction. If you’re having issues, please reach out so we can make it right. Refund eligibility may depend on the plan’s usage and duration.

Absolutely. We use industry-standard security measures to protect your information. Your privacy and security are our top priorities.

Yes, you can! Keep your Rockee eSIM for your next adventure. Reactivate it with a new plan anytime through our website.

We're here to help! Please use the live chat on the website to get in touch with us.